Warranty & Return Policy
Disclaimer
The content on this page is provided for general informational purposes and does not constitute legal advice. It is based on common industry practices for B2B manufacturing websites. We strongly recommend having this content reviewed by a qualified legal professional to ensure compliance with applicable laws and regulations in your jurisdiction.
What This Policy Covers
This warranty and return policy applies to all professional stage lighting products manufactured and sold by Guangdong Golden Monkey Technology Co., Ltd. (GDMonkey) — including moving heads, LED pars, beam lights, laser effects, wash fixtures, and DMX-controlled lighting equipment shipped from our facility in Pingyuan County, Meizhou, Guangdong Province, China.
We deal exclusively in B2B transactions. Your purchase is governed by the formal purchase agreement or proforma invoice confirmed between your company and ours. This page outlines our standard warranty and return framework; specific terms in your signed agreement take precedence where they differ.
Standard Warranty Coverage
Warranty Period
24 months
From date of shipment
Pre-Ship Testing
48h
Full-load aging test
Inspection Rate
100%
Functional inspection per unit
All GDMonkey stage lighting products carry a 24-month warranty from the date of shipment, covering defects in materials and workmanship under normal operating conditions. Every unit leaves our facility after a 48-hour full-load aging test and 100% functional inspection — so the failures we're covering here are the rare ones that develop after extended field use, not dead-on-arrival units. (DOA units are handled separately under our return process below.)
What's Covered
- LED driver and power supply failures under rated operating conditions
- PCB and electronic component defects not caused by overvoltage or power surges
- Mechanical failures in pan/tilt motors, gobo rotators, and color wheel assemblies under normal duty cycles
- DMX communication board and control circuit malfunctions
- LED chip degradation exceeding 30% lumen loss within the warranty period (measured against original photometric spec)
- Housing and structural defects — cracking, warping, or seal failures on IP-rated enclosures under rated environmental conditions
What's Not Covered
- Damage from incorrect voltage input, power surges, or improper electrical installation
- Physical damage from drops, impacts, water ingress on non-IP-rated fixtures, or improper mounting
- Normal wear items: cooling fans, fuses, connectors, and external cabling
- Modifications, unauthorized repairs, or disassembly of sealed components
- Damage from operating outside published environmental ratings (temperature, humidity, IP protection class)
- Cosmetic wear that does not affect fixture performance (surface scratches, minor paint marks from handling)
Dead-on-Arrival (DOA) Process
If a unit arrives non-functional or visibly damaged from transit, report it within 7 days of receiving the shipment.
Invoice Number
Provide the invoice or PO number associated with the shipment so we can locate your order immediately.
Photos of Damage or Defect
Clear photos showing the physical damage or visible defect on arrival. Include packaging condition if relevant.
Brief Description
A short explanation of the issue — what the fixture is doing or not doing, or what physical damage is present.
Priority Resolution
We handle DOA claims on a priority basis — replacement units or components ship within your next scheduled order, or independently if the situation is urgent.
We see DOA rates below 0.3% thanks to our aging test and inspection protocol, but international shipping involves handling we can't control. Fast resolution is the point here — not debating fault.
How to File a Warranty Claim
Contact our team directly through any of the channels below. We respond to warranty claims within 2 business days with an initial assessment.
Contact Channels
Include in Your Claim
Order Reference
Invoice number or PO number
Product Identification
Model number, serial number if available
Description of the Fault
What the fixture is doing (or not doing)
Supporting Evidence
Photos or short video showing the issue. For DMX or electronic faults, a video of the symptom is faster than text descriptions.
Most issues can be diagnosed remotely from photos and symptom descriptions — we've been building these fixtures for over 12 years, so the failure signatures are familiar territory.
Resolution Options
Once a claim is validated, we resolve it through one of the following paths depending on the situation.
Replacement Components Shipped
For isolable faults — a driver board, a motor, a LED module — we send the replacement part for local swap. Most of our fixtures are designed for field-serviceable module replacement, so your technician or end-user doesn't need to ship the entire fixture back to China.
Replacement Unit
For systemic failures or cases where component replacement isn't practical, we ship a full replacement unit, typically consolidated with your next order to minimize freight cost.
Credit or Deduction
In some cases, we apply a credit to your next order rather than shipping replacement goods separately. This is negotiated case-by-case based on your preference.
Return-to-factory is a last resort.
International freight for individual fixtures rarely makes economic sense for either party. We engineered our QC process and modular fixture design specifically to keep warranty resolution simple and local for you.
Return Policy for Non-Defective Goods
Because our products are manufactured to order (including OEM/ODM configurations, custom branding, and specification variants), we do not accept returns of non-defective goods as standard practice.
Exceptions Where Returns May Be Considered
-
Goods shipped that do not match the confirmed purchase specification (wrong model, wrong configuration, wrong quantity)
-
Goods with undisclosed cosmetic damage or packaging failure affecting the product condition
How to Proceed
Contact us within 14 days of receiving the shipment.
We will arrange return logistics or negotiate an alternative resolution (partial credit, rework, swap on next order).
Return shipping costs for our errors are borne by GDMonkey.
OEM/ODM and Custom Orders
Non-Returnable Products
Custom-manufactured products are non-returnable except for verified manufacturing defects. This includes:
- Fixtures with your branding
- Modified specifications
- Bespoke tooling
- Proprietary firmware
Warranty coverage for manufacturing defects remains identical to our standard terms.
Design-Level Issues
If a custom product has a design-level issue (as opposed to a manufacturing defect), we work with you on engineering corrections for subsequent production runs.
No re-engineering fees when the root cause traces back to our design execution rather than your specification.
Limitation of Liability
Warranty Scope
GDMonkey's liability under this warranty is limited to:
Our total liability for any single claim shall not exceed the invoiced value of the defective goods in question.
Exclusions
We are not liable for indirect, consequential, or incidental damages, including but not limited to:
- Lost profits
- Event cancellation costs
- Rental equipment expenses
- Claims from your downstream customers
Governing Terms
This policy is governed by the laws of the People's Republic of China. In the event of any dispute, both parties agree to attempt resolution through good-faith negotiation before pursuing formal legal channels.
The jurisdiction for any legal proceedings shall be the courts of Meizhou, Guangdong Province, China, unless otherwise specified in your purchase agreement.
Both parties commit to good-faith negotiation as the first step toward resolving any disagreements before escalating to formal legal proceedings.
Changes to This Policy
We reserve the right to update this warranty and return policy. Changes apply to orders placed after the effective date of the update — existing orders remain covered under the terms in effect at the time of purchase.
Material changes will be communicated to active buyers via email.
Existing Orders Protected
Your order stays covered under the policy terms active at purchase time.
Email Notification
Material updates are sent directly to active buyers before taking effect.
Last updated: June 5, 2026